Privacy Policy
Effective Date: 1/1/2026
Gen3 IV Nutrition (“Gen3,” “we,” “us,” or “our”) is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This policy explains how we collect, use, disclose, and safeguard information obtained through our website, services, and communications, including information protected under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).
Information We Collect
1. Personal Information
Information you voluntarily provide, including:
Name
Email address
Phone number
Appointment requests or inquiries
Payment and billing information (processed through secure third-party providers)
2. Protected Health Information (PHI)
As a medical and wellness provider, Gen3 IV Nutrition may collect health-related information necessary to provide care, including:
Medical intake forms
Health history and treatment eligibility information
Information related to IV therapy services
This information is considered Protected Health Information (PHI) under HIPAA.
3. Automatically Collected Information
When you visit our website, we may collect:
IP address
Browser and device type
Pages visited and time spent on the site
Automatically collected website data is not used to diagnose or treat medical conditions.
How We Use Your Information
We use information collected to:
Provide, coordinate, and manage IV therapy and wellness services
Evaluate treatment eligibility and safety
Communicate appointment, treatment, and service information
Process payments and transactions
Improve website performance and user experience
Comply with legal, regulatory, and healthcare obligations
***SMS consent is not shared with third parties (with the exception of SMS providers).
HIPAA Privacy Practices
Gen3 IV Nutrition complies with HIPAA and applicable state privacy laws.
Permitted Uses and Disclosures of PHI
We may use or disclose your PHI without written authorization for:
Treatment – coordinating care with licensed medical professionals
Payment – billing, insurance processing (if applicable), and collections
Healthcare Operations – quality assurance, compliance, and internal administration
We may also disclose PHI when required by law or to prevent a serious threat to health or safety.
Your Rights Under HIPAA
You have the right to:
Access and obtain a copy of your PHI
Request corrections to your medical records
Request restrictions on certain uses or disclosures
Request confidential communications
Receive a list of certain disclosures of your PHI
File a complaint if you believe your privacy rights have been violated
To exercise these rights, contact us using the information below.
SMS Communications & Consent
By providing your mobile phone number through any web form on our website and affirmatively selecting the SMS opt-in checkbox, you expressly consent to receive text messages from Gen 3 IV Hydration & Wellness. These messages may include appointment reminders, service updates, marketing offers, account notifications, and other informational communications related to our services.
SMS consent is obtained only through voluntary opt-in on our website forms. The opt-in checkbox is not pre-selected and is not a condition of purchase.
Message frequency may vary. Message and data rates may apply.
You may opt out of receiving SMS messages from us at any time by replying “STOP” to any text message you receive. For assistance, reply “HELP” or contact us directly at 816-661-0335 or gen3iv@outlook.com.
We respect your privacy. Your SMS consent and phone number will not be sold, rented, or shared with third parties for marketing purposes. We may share your information only with trusted service providers, such as messaging platform providers and telecommunications carriers, as necessary to deliver SMS communications in compliance with applicable laws and regulations.
Disclosure of Information
We do not sell or rent personal or medical information.
We may share information with:
Licensed physicians, nurses, and medical staff involved in your care
Third-party service providers (appointment scheduling, payment processing, IT services)
Regulatory authorities when legally required
All third parties are required to maintain appropriate privacy and security safeguards.
We do not sell, rent, or share your personal information, including your mobile phone number or SMS consent data, with third parties for their marketing purposes. We may share information with service providers, including messaging platforms and telecommunications carriers, solely as necessary to provide SMS communications and related services to you.
Data Security
We maintain reasonable administrative, technical, and physical safeguards to protect personal and health information. While we take privacy seriously, no electronic transmission or storage system is guaranteed to be completely secure.
Cookies & Website Analytics
Our website uses cookies and similar technologies for functionality and analytics. Cookies do not store medical information.
You may manage cookies through your browser settings.
Changes to This Policy
We may update this Privacy Policy and HIPAA Notice from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our corporate office at:
1210 NE Coronado Dr.
Blue Springs. MO. 64014
Email: gen3iv@outlook.com
Phone: 816-661-0335